Whether you're new to self-services or seeking to expand your existing self-service footprint, you won't want to miss this session that offers tips to help you leverage the latest capabilities from SAP. Explore SAP's overall user interface technology direction and how it could impact your ESS or MSS environment. Pinpoint key differences between Web Dynpro Java and Web Dynpro ABAP™ technologies and their impact on a self-service environment. Find out why it's critical to have a solid understanding of how functional features from SAP ERP HCM and technical features from SAP NetWeaver® Portal converge in a self-service environment. Explore the latest self-service business packages available with SAP enhancement packages 4 and 5, and understand their implementation requirements — including special considerations for adding them to mature ESS and MSS landscapes. Find out how the latest SAP functionality works in a self-service environment; for example, the latest SAP talent management and development functionality.