This session explores the critical issue of how to expose manager self-service and employee self-service functionality to your end users in a simple and compelling way. Time and again, usability proves to be a vital part of self-service implementations, whether it is to support personnel and organizational change requests, performance management, compensation management, or any other employee or manager self-service component. This session delivers critical advice and practical tips for all those implementing (or who have implemented) an application that touches varied user types (employee, manager, HR), populations (union, non-union, executives) and geographies. Best practices discussed include improvement in portal navigation, taxonomy, and look and feel. Get tips to extend standard SAP functionality into highly usable components that employees and managers will enjoy using.