This presentation highlights how NUS leverages the self-service applications in SAP ERP HCM. Gain insight into the challenges, considerations, and lessons learned from delivering HR services online to its vast population of more than 10,000 staff. For example, hear how some of the most challenging requirements, including delegation, audit log, security, handling of diverse requirements, etc. were addressed in delivering staff performance management, compensation administration, on-boarding, and to interface with non-SAP systems. Get a detailed understanding of how NUS' self-services have evolved with the changing SAP technologies and new capabilities, in particular how the user interface and user experience has been enhanced to provide a more appealing and consistent look and feel. Leave this session with project management tips, including how NUS adopts proven Lean Six Sigma methodology to streamline processes and eliminate wastes, leading to a successful self-service project implementation.